Privacy Policy

At Scheldt Inc. (“we”, “us”, or “our”), we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our products or services, or otherwise interact with us.

We operate in accordance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial legislation (such as BC PIPA, Alberta PIPA, and Quebec’s Law 25) where applicable.

1. What Personal Information We Collect

“Personal information” is any information about an identifiable individual. We may collect the following categories of personal information:

• Account Information: Your name, email address, physical address, phone number, company name, and password when you register for an account.
• Usage & Technical Data: IP addresses, browser type, device information, operating system, and details of how you interact with our website or services (collected via cookies and tracking technologies).
• Payment Information: Credit card or billing details (processed securely via our third-party payment processor; we do not store full card details on our servers).
• Communication Data: Any information you provide when you contact our support team, complete forms, or subscribe to our newsletters.

2. How We Use Your Personal Information

We collect and use your personal information only for identified purposes, including:

• Providing, maintaining, and improving our products and services.
• Creating and managing your user account.
• Processing transactions and sending billing notices.
• Communicating with you regarding system updates, security alerts, and support requests.
• Sending promotional communications (subject to your opt-in consent where required by Canada’s Anti-Spam Legislation – CASL).
• Complying with legal, regulatory, and audit obligations.

We will not collect more personal information than is required to fulfill these purposes.

3. How We Share and Disclose Your Information

We do not sell your personal information. We may share your personal information under the following limited circumstances:

• Service Providers: We may share personal information with trusted third-party vendors and sub-processors who perform services on our behalf (such as cloud hosting, payment processing, or customer support). These providers are contractually bound to maintain confidentiality and provide a comparable level of security safeguards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as a business asset, subject to standard confidentiality protections.
• Legal Demands: We may disclose personal information if compelled to do so by a court order, subpoena, warrant, or in compliance with valid legal demands, in accordance with applicable laws.

International Transfers

Our service providers and infrastructure may be located outside of Canada (such as in the United States). Consequently, your personal information may be stored or processed outside of Canada, where it may be subject to the laws of that foreign jurisdiction, including laws regarding government access.

4. Your Consent

By using our services, providing us with your personal information, or interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

• Sensitive Information: We will always obtain your express (opt-in) consent before collecting sensitive personal information (such as financial details).
• Withdrawing Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please contact our Privacy Officer to do so.

5. Safeguards and Retention

We implement administrative, physical, and technological security safeguards tailored to the sensitivity of the information to protect your personal information against loss, theft, unauthorized access, modification, or disclosure. These safeguards include data encryption (in transit and at rest), strict internal access controls, firewalls, and regular security reviews.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, tax, or regulatory requirements.

6. Your Privacy Rights (Access and Correction)

Under Canadian privacy laws, you have the right to request access to, or correction of, the personal information we hold about you.

• Access Requests: You can request a copy of your personal information. We will provide this information within thirty (30) days, typically free of charge (unless the request is complex, in which case we will provide a cost estimate first).
• Correction Requests: If you believe any of the personal information we hold about you is inaccurate or incomplete, you have the right to challenge its accuracy and request that we amend it.
• Quebec Residents: If you reside in Quebec, you also have the right to request that we cease disseminating your personal information, or de-index links associated with your name, under certain conditions outlined by Law 25.

To exercise any of these rights, please contact our Privacy Officer using the details below.

7. Contacting Our Privacy Officer

If you have questions, concerns, or complaints about this Privacy Policy or our personal information handling practices, please contact our Privacy Officer:

Privacy Officer: Mathew Fernandez
Email: privacy@scheldt.ca
Mailing Address: 100 Richmond St W, Suite 330, Toronto, Ontario, M5H 3K6

If we are unable to resolve your concern, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial Privacy Commissioner.